14-Day Returns and Cancellation
LEEDS FURNITURE COMPANY LTD offers a 14-day return and cancellation period for eligible products.
You may request a return within 14 days of receiving your order, provided the product meets the conditions set out in this policy.
Returns are accepted for eligible non-defective and defective products.
Products must be returned in new and unused condition, unless the product is being returned because it is defective or faulty.
Returns at a Glance
| Situation | What we offer |
|---|---|
| Eligible new and unused product | Return within 14 days |
| Defective or faulty product | Return, refund or exchange where applicable |
| Exchange request | Exchanges accepted for eligible products |
| Restocking fee | No restocking fee |
| Return method | In-store return |
| Refund processing | Within 14 days |
Certain products may be excluded from return where permitted by law, including personalised, bespoke, made-to-measure, or other products that are not eligible for cancellation.
How to Request a Return
To request a return, please contact LEEDS FURNITURE COMPANY LTD within 14 days of receiving your order.
Please provide:
- Your order number
- The reason for the return
- Details of the product you wish to return
- Photos or other relevant information where the item is damaged or defective
Contact us
Email: support@leedsfurniturecompany.co.uk
Phone: +44 844 351 0916
We will provide return instructions and confirm the applicable return arrangements.
Please do not return an item without contacting us first, as we may need to provide return instructions or confirm the appropriate collection or return location.
Return Method
Eligible returns are accepted in store.
Please contact our team before returning an item so that we can confirm the designated return location and any arrangements required for your order.
Where an item is defective, faulty, or incorrectly supplied, please provide details when contacting us so that we can arrange the appropriate resolution.
Product Condition
Returned products should be:
- New and unused
- In their original condition
- Complete with any original accessories where applicable
- Suitable for resale where the return is due to a change of mind
For defective or faulty products, the condition requirement above does not prevent you from exercising your applicable statutory rights.
Exchanges
We accept exchanges for eligible products within the 14-day return period.
Exchange availability may depend on product availability. Where the requested replacement is unavailable, we may provide an alternative resolution in accordance with this policy and your statutory rights.
Restocking Fees
We do not charge a restocking fee for eligible returns.
Refunds
Once an eligible returned product has been received and inspected, we will process the refund within 14 days.
Refunds will normally be made to the original payment method used for the order.
Your bank or payment provider may require additional time to make the funds available in your account after the refund has been processed.
Damaged or Faulty Items
If your order arrives damaged or you discover that an item is defective or faulty, please contact us as soon as possible.
Please provide:
- Your order number
- Details of the issue
- Photographs of the product and packaging where relevant
This information may help us investigate the issue and determine the appropriate resolution, which may include a refund, replacement, or exchange, where applicable.
Nothing in this policy affects your statutory rights.
Exclusions
The 14-day return policy does not apply to products that are excluded from cancellation or return under applicable law, including certain:
- Bespoke or made-to-measure products
- Personalised products
- Products made to the customer’s specifications
- Other products that cannot legally be returned for cancellation
Where an exclusion applies, your statutory rights in respect of faulty, damaged, misdescribed, or otherwise defective goods remain unaffected.
Your Statutory Rights
Nothing in this policy affects your statutory rights under applicable UK consumer protection legislation.
You may have additional legal rights where goods are not of satisfactory quality, are not fit for purpose, or are not as described.
Contact LEEDS FURNITURE COMPANY LTD
LEEDS FURNITURE COMPANY LTD
Company Number: 14313145
Registered Address: High Street, Askern, Doncaster, England, DN6 0AB
Email: support@leedsfurniturecompany.co.uk
Phone: +44 844 351 0916
Website: https://leedsfurniturecompany.co.uk/
Last updated: 11 August 2026